Chinese Version
FAQ
StartNet 56K & MegaSpeed
Dialup Service
Service Related:
What does StartNet 56K Dialup Service provide?
Does StartNet provide ISP service in my area?
How can I pay for StartNet 56K Dialup Service?
Does StartNet ISP provide email?
I can't sign up online. I entered
the phone number and clicked on the Next button, but it stayed __-on
the same page.
Can I use the StartNet 56K Dialup Service on my
Macintosh?
Connection Related:
How do I set up the dial up? Will StartNet send
me an installation CD or floppy disc?
Why did I receive Error 691: invalid username
and password when I dialup?
Why is my connection speed so slow?
How do I block incoming calls when I
connect online?
When I dialup, why does it dial a long
distance call and have extra prefix "1"?
Why can't I browse webpage?
Username/Password Related:
Why do I receive a message saying "there's
no response from the remote computer" error?
How do I setup Outlook Express to receive
and send email?
Why did I get disconnected?
Can I change my password?
I have changed my password. Why
can's I login using the new password?
Can I change my ISP username?
Account Related:
The access number has the same area code
as my phone number, why do I still get billed for ___these
calls by my phone company?
Why is my StartNetISP account suspended?
How can I cancel the service?
How can I contact Customer Service?
StartNet MegaSpeed Dialup Service Related: How
to download SlipStream Accelerator
What is StartNet MegaSpeed Dialup Service?
What gets accelerated?
How does StartNet MegaSpeed Dialup Service work?
Why do I need StartNet MegaSpeed Dialup Service?
Will StartNet MegaSpeed Dialup Service work
on my computer?
Will StartNet MegaSpeed Dialup Service
speed up everything I do on the Web?
How fast is StartNet MegaSpeed Dialup Service?
How reliable is StartNet MegaSpeed Dialup
Service?
What other features does StartNet MegaSpeed
Dialup Service include?
How does StartNet MegaSpeed Dialup Service
differ from StartNet ISP?
How much does StartNet MegaSpeed Dialup Service
cost? How do I get it?
StartNet 56K Dialup
Service
Q. What does StartNet 56K Dialup Service provide?
A: StartNet 56K Dialup Service provides:
- Fast and clean Internet Access with no ads during dial up
and no advertising tool bar.
- 24/7 Unlimited Internet Access. Connection speed up to 56K.
- Email and phone customer/technical Services in Mandarin.
back
to top
Q.
Does StartNet provide StartNetISP service in my area?
A: StartNet 56K Dialup Service is now available in United States.
To check your local access number, click Here
http://isp.StartNet.com/accessNo/index_nationwide.html, select
your State or enter 3 digits area code to search.
When you travel out of town or relocate to other places, you can
still use StartNetISP 56K dialup to access the Internet. Just change
your StartNetISP dialup connection to your local dialup number.
*Important* You need to contact your local phone service carrier
to understand the phone bill charge dialing up the access numbers.
Make sure the number you dial is a local number. StartNet is not responsible
for any local toll charge.
back
to top
Q.
How can I pay for StartNet 56K Dialup Service?
A: We accept payment through Visa and Mastercard, either
online or through fax application. Our online billing is using
the highest industry security standard. Your credit card will
be charged automatically on a monthly basis. StartNetISP will not
mail monthly bill to your postal address.
back
to top
Q.
Does StartNet ISP + Content Service provide email?
A: In order to provide affordable service, StartNet ISP does
not include email account. You can sign up for FREE web based
email box provided by other website. Some popular ones are:
Yahoo! Mail( http://mail.yahoo.com
)
Hotmail ( http://www.hotmail.com
)
MyWay Mail( http://mail.myway.com
)
Note: We provide above sites for your convenience. SINA is not
affiliated with them, nor can we provide support for them.
You can use any web base email services when using StartNet ISP.
back
to top
Q.
I can't sign up online. I entered the phone number and clicked
on the Next button, but it stayed on the same page
A: Normally after you enter the phone number (if your phone
number is in our service area), and click "Next", it'll take you
to payment screen where you can enter credit card information.
There might be a cookie problem with your browser. Please try
it first from a different browser (ie, Netscape). If the problem
continues on different browsers, you can fill out our "Fax
Application Form" and fax it to us. Our fax number is 650-638-9268.
back
to top
Q.
Can I use the StartNet ISP + Content Internet Service on my Macintosh?
A: Yes. For the instructions on how to set up the dial-up
connection on Macintosh, please see: http://isp.sina.com/dialupSettings/mac.html
back
to top
Q.
How do I set up the dial up? Will StartNet send me an installation
CD or floppy disc?
A: Click Here
(http://isp.sina.com/dialup ) to download StartNetISP installer.
To request StartNet 56K DIALUP SERVICE installation CD, please email
isp@staff.sina.com or
call 650-645-8632.
To view setup instructions online, please click on the operation
system you are using:
Windows
98: http://isp.sina.com/dialupSettings/win98.html
Windows
Me: http://isp.sina.com/dialupSettings/winMe.html
Windows
NT: http://isp.sina.com/dialupSettings/winNT.html
Windows
XP: http://isp.sina.com/dialupSettings/winXP.html
Windows
2000: http://isp.sina.com/dialupSettings/win2000.html
MAC OS:
http://isp.sina.com/dialupSettings/mac.html
MAC OSX:
http://isp.sina.com/dialupSettings/macOSX.html
back
to top
Q.
Why did I receive Error 691: invalid username and password when
I dialup?
A: Error 691 is mostly caused by typing error. Make sure
you enter correct ISP username and password.
StartNetISP username is NOT Sina netizen login name. StartNetISP username
is computer assigned, meaningless number and letters.
(for example, sina/u023_12_331 )
StartNetISP username contains sina/ . _ is a underscore, NOT
dash - .
Your username and password does not contain any space and are
case-sensitive. Make sure "Caps Lock" key is at proper
mode when you enter login name and password.
back
to top
Q.
Why is my connection speed so slow?
A: All our dialup ports support up to 56K connection.
In reality, the connection speed can reach 50K+ (bps). However,
the slow connection speed can be a result of the phone line noise,
the weather conditions, and/or the type of modem hardware. Some
of the problems are beyong our control. If you experience a slow
connection, the easiest fix is to try to hang up and dialup again.
The speed may improve.
Below are tips to troubleshoot the slow connection problem:
1. There are several type of 56K protocol, for example x2, K56flex,
or V.90. StartNet ISP uses the latest 56k technology - V.90. V.90
is not the same as x2 or K56flex. If your modem uses x2 or K56flex,
you will not get the speed near 50K. Some modem manufacturer provides
driver or firmware that can upgrade your x2 or K56flex modem to
V.90 compatible. Here's a good resource to look at - http://www.56k.com/links/Firmware_Updates/.
You can also contact modem manufacturer for the driver upgrade.
2. If there is a telephone, answering machine, etc., plugged into
the back of the modem, unplug it from the back of the modem. The
modem is supposed to ignore devices plugged into it when it is
online, but that is not always the case.
3. Try disconnecting additional telephony devices (fax, phones,
answering machines, alarm systems, etc.) from the phone line,
even if they're in a different room. Some users' connect speed
jumped 10K when they unplugged a fax machine or cordless phone
in another room.
4. Also try running the phone line directly from the back of the
modem to the wall, without passing through surge suppressors,
splitters, phone line extenders, etc. This is a basic and useful
step in modem troubleshooting.
5. Lower the speed to get steady connection:
- Go to Start -> Setting -> Control Panel ->Double
Click "Modem" icon.
- Click "Properties" button. (You may need to select
the modem you are using) You'll see the following screen. Make
sure "Only connect at this speed" is NOT selected.
- at Maximum Speed, select "57600" if you use
56K modem, or "38400" if you use 36K modem.
- Click OK to save, exit, and try again.
See the
demo screen
back to top
Q. How do I block incoming calls when
I connect online?
A: Block incoming call (disable call waiting):
First please contact your telephone service provider for the code
to disable call waiting. Then
- Please go to Start -> Setting -> Control
Panel -> double click on Modem.
- Click on "Dialing Properties" in "Dialing Preferences"
section -> Check on "Disable call waiting", and enter
the code to block call waiting feature.
See the
demo screen back to top
Q. When I dialup, why does it dial a long
distance call and have extra prefix "1"?
A: To correct this problem, please go to
- "My Computer" -> "Dial Up Networking" ->Double
click on the "StartNet ISP" icon.
- Click on "Dial properties...".
- It will pop-up another window "StartNetISP". At the very bottom
of this window, make sure "Call this number use Long distance
rule" is Not checked.
- Click OK to save and exit.
back
to top
Q.
Why can't I browse webpage?
A: Please following the steps below:
Step 1.
Make sure your connection is on. You can check to see if the "dual
computer" icon is located in your lower right corner of the screen.
See the
demo screen
When you double-click on it, you should see a window similar to
this
one
Step 2.
You can look for a icon similar to the one on the left on your
desktop and double click on it. It will take you to SinaUS's homepage.
Or you can launch your brower yourself by double click on it.
See browser
location at the lower left corner of your screen.
If the "dual computer" icon is there yet your browesr can not
connect to any site, please contract us at isp@staff.sina.com
back
to top
Q.
Why do I receive a message saying "there's no response from the
remote computer" error?
A: There are many situations that it may trigger this
error message. One common cause is that there were too many people
dialed in at that time and have caused network congestion. The
network congestion will resolve it overtime. Try to dial up again
in a few minutes.
back
to top
Q.
How do I setup Outlook Express to receive and send email?
A: In order to provide affordable service, StartNetISP does
not include free email account. Even so, you can setup Outlook
express to retrieve email from your own email provider (such as
Yahoo or HotMail).
Incoming mail server:
You need to use the email provider's POP server name, your username
and password for it.
Outgoing mail server:
You need to use Sina's SMTP server to send out email. Sina SMTP
server is dialup-mail.sina.com You also need to provide
ISP username and password for SMTP server.
back
to top
Q.
Why did I get disconnected?
A: There are many reasons why connection got cut off. One
common reason is "idle time out", which is when user has no activities
on the internet/ browser for a certain amount of time, (minimium
10 minutes) the connection will be cut off. This is to ensure
the networks being utilized efficiently to reduce busy signal
when users try to get online. Our per session time out has already
been extended from 3 hours to 8 hours. If you are online and having
interaction with the Internet all the time, you should not get
disconnected.
We do have idle time out setting for 10 minutes. If you have been
idle for 10 minutes meaning that you aren't sending any data across
our network. The connection will drop too. This commonly happens
when you read and reply to lengthy e-mails or if you spend a lot
of time looking at a web page.
Other things to check is that your phone line may have call-waiting
and another call is coming in. Fix: Disable the call waiting.
Usually for tone telephone lines, enter *70 in front of you dialup
number.
Also, we suggest you to check if there are more then one device
(such as fax, another telephone) is plugged in and sharing the
telephone line. You can try to unplug all other devices including
splitters and see if the problems clears up.
back
to top
Q.
Can I change my password?
A: Yes, simply go to the
account management page and follow the instruction.
back
to top
Q.
I have changed my password. Why can't I login using the new password?
A: It takes around 30 minutes to update your new password
throughout our systems. Please wait a while and try again.
back
to top
Q.
Can I change my ISP username?
A: No, StartNet ISP username can not be changed.
back
to top
Q.
The access number has the same area code as my phone number, why
do I still get billed for these calls by my phone company?
A: Not every phone number with same area code is considered
as a "free" local number. Some of them are local toll numbers
and come with a telephone charge.
Local toll calls are short, long-distance calls which are not
qualified to either local calls or long distance ones. They are
in-between the these two kind and are subject to some "tolls".
Basically, if the location you dial-in is more than 16 miles away
from your phone location in urban areas or more than 13 miles
away from your phone location in rural areas they are subject
to the local toll charge.
Please check with your telephone service provider in regard with
any charge that may appear on your phone bill as the result of
the local toll charge. StartNet is not responsible for the local toll
charge.
back
to top
Q.
Why is my StartNetISP account suspended?
A: If we encountered a problem on processing the monthly
charge on your credit card, your account would be temporarily
suspended.
To remove your account from suspension, you can update your credit
card information by click on "Update Credit Card Info"
on the "Account
Manager" page
Or you can email us with
the following information:
- your Sina
username
- the alternative
credit card and its number(Visa or MasterCard only)
- its expiration
date
- your full
name
- your billing
address
After we receive
the updated information, we will process the monthly fees on the
new credit card within 24 hours.
Once the transaction get successfully processed, we will reinstate
your account immediately.
back
to top
Q. How can
I cancel the service?
A: Please go to "How
to Cancel my Account" on "Account Management" page to cancel
your account.
back
to top
Q. How can I contact
Customer Service?
A: Please first read our FAQ. If you can't find the answers,
Click Here
to send us your question. You can call 650-638-9228 (ext: 1808), leave a message
to our services center. Our representative will return your call
within 24 hours.
back
to top
StartNet MegaSpeed Dialup Service
Q. How to download
SlipStream Accelerator?
A: Click here
for more details!
SlipStream Accelerator Installation Procedure
Download: http://isp.sina.com/installer/slipstream.exe
Installation:
After you have downloaded the MegaSpeed SlipStream Accelerator, you
need to run the megaspeed.exe program.
Here is a summary of installation options and default settings:
Starting and Restarting SlipStream Accelerator
Double-click StartNetISP icon on your desktop to connect to the Internet.
After you are connected, MegaSpeed SlipStream Accelerator will be
up and running automatically. It is designed to be available at
all times. A small icon (shown below) appears in the Windows taskbar
area near the clock when SlipStream Accelerator is running (See SlipStream
Accelerator icon )
back
to top
Q. What is StartNet
MegaSpeed Dialup Service?
A: StartNet MegaSpeed Dialup Service is based on StartNet ISP 56K
dialup and utilize SlipStream Accelerator to accelerate your Web surfing
experience using your existing phone jack and modem. StartNet MegaSpeed
Dialup Service INCLUDES StartNetISP 56K dialup and SlipStream Accelerator.
It requires NO additional equipment and NO waiting!
It is the high-speed surfing solution with the convenience of
dial-up.
back
to top
Q. What gets accelerated?
back
to top
Q. How does StartNet
MegaSpeed Dialup Service work?
A: Data Compression and Image Optimization - Before the text
and graphics that make up Web pages get sent to you over your phone
line, StartNet MegaSpeed Dialup Service compresses them using a proprietary
technology. Less data is sent so the download of pages and your
surfing experience are that much faster!
Memory Enhancement - In addition, StartNet MegaSpeed Dialup Service
also uses caching technology to stores elements of the Web sites
you visit frequently so you do not have to re-download them every
time you visit these sites. So in addition to an immediate boost,
your surfing will get even faster as you continue to use StartNet MegaSpeed
Dialup Service.
Continuous Optimization - StartNet MegaSpeed Dialup Service continuously
optimizes the communication between your system's modem and our
network while you are online. That means that is always working
to shorten the amount of time it takes to connect you to the sites
you visit.
back
to top
Q. Why do I need
StartNet MegaSpeed Dialup Service?
A: It's fast - With StartNet MegaSpeed Dialup Service you will
be able to view Web pages and read Web-based e-mail in a flash.
It's easy - All you need is a phone jack. Start enjoying high-speed
Web surfing today with NO additional equipment and NO waiting.
It's only $13.95 per month - That's *60% less than DSL, 50% less
than Earthlink Plus (same service), 1/3 less than the cost of AOL's
regular dial-up service, and $1/month less than Netzero MegaSpeed
Dialup Service.
* compared with $39.95/month for DSL
It's the high-speed surfing solution with the convenience of dial-up
for people who want:
- A low-cost
surfing alternative to costly DSL services
- Faster surfing
and web-browsing using a dial-up connection
- A faster
surfing experience in areas where DSL is not available
Q. Will StartNet
MegaSpeed Dialup Service work on my computer?
A: To use StartNet MegaSpeed Dialup Service, you must have
computer with a Windows-based operating system (Windows 95 or
later) and Microsoft Internet Explorer 4.0 or later. Windows 95
users must first install Windows 95 Service Pack 2, which can
be downloaded from Microsoft's Web site.
To get the best results, we recommend that you have at least a
200MHz Pentium processor with 64MB of RAM and 5MB of available
disk space. Microsoft Internet Explorer 5.0 or later is also strongly
recommended.
For more frequently asked technical questions on StartNet MegaSpeed
Dialup Service, visit http://isp.sina.com/dialup
back
to top
Q. Will
StartNet MegaSpeed Dailup Service speed up everything I do on the
Web?
A: StartNet MegaSpeed Dialup Service accelerates certain text
and graphics on Web pages. With StartNet MegaSpeed Dialup Service
you will notice a significantly faster experience when you visit
Web sites, read your e-mail on the Web, and perform many other
Web-based activities. StartNet MegaSpeed Dialup Service will not currently
accelerate file downloads such as music files, streaming media
or non-Web-based e-mail programs such as Outlook Express.
back
to top
Q. How fast
is StartNet MegaSpeed Dialup Service?
A: The exact amount of acceleration can vary with StartNet
MegaSpeed Dialup Service you will notice a significantly faster
experience when you visit Web sites, read your e-mail on the Web,
and perform many other Web-based activities.
back
to top
Q. How
reliable is StartNet MegaSpeed Dialup Service?
A: With thousands of access numbers nationwide, StartNet makes
it easy for you to get and stay online, with fewer busy signals
and disconnects. To check what access numbers are available in
your area, click here
( http://isp.sina.com/accessNo/ ).
back
to top
Q. What other
features does StartNet MegaSpeed Dialup Service include?
A: StartNet MegaSpeed Dialup Service offers easy-to-use, reliable
Internet service with thousands of access numbers nationwide,
feature-rich E-mail on the Web, and instant messaging compatibility
which allows you to chat with friends and family using Instant
Messaging programs including AOLR Instant MessengerTM, ICQ and
Yahoo! Messenger.
back
to top
Q. How does
StartNet MegaSpeed Dialup Service differ from StartNet ISP?
A: StartNetISP is 56K dialup connection. StartNet MegaSpeed, based
on 56K dialup technology, uses SlipStream Accelerator to speed up
the downloading of web pages, graphics, and texts. The download
speed with SlipStream Accelerator is 2-5 times faster than StartNet ISP
56K dialup.
back
to top
Q. How much
does StartNet MegaSpeed Dialup Service cost? How do I get it?
A: StartNet MegaSpeed Dialup Service is only $13.95* per month.
To sign up now, simply click
here
back to top
|
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
